The One Stop is now down to having four operational DEERS/RAPID systems.
Original story, 6-9-21
The One Stop ID card section will be operating at a limited capacity for an undermined amount of time, according to officials.
The Defense Manpower Data Center pushed Department of Defense wide DEERS/RAPIDS software update that had an adverse effect on three of the eight DEERS/RAPID systems, which generate CACs and US IDs for Military personnel, government civilians and contractors, retirees and their dependents.
This is a world-wide issue and One Stop personnel are waiting for the DMDC to fix the problem, officials said.
Officials said, the timing of the malfunction is unfortunate because it’s in the middle of the “summer surge” for incoming and departing personnel, as well as dependents home from school and need to update their information in DEERS and or receive a new ID cards. Summer is one of busiest times of the year for the One Stop.
For questions, call the One Stop at 256-842-2413.
Editor’s note: This story will be updated as more information becomes available.