Housing survey Jan 12.jpeg

Attention Redstone Arsenal residents!

Here’s your chance to be heard about your satisfaction with privatized Army housing (Hunt Military Communities).

Starting Jan. 11 and running until Feb. 24, residents are asked to take part in the annual survey. It’s strictly confidential and takes just 10 minutes.

“We would like their feedback on what they like about the community,” David Ugarte, resident service specialist for Redstone family housing, said. “We’re always looking to enhance the residents’ experience.”

The survey, which will include an online link, will be emailed from ArmyHousingSurvey@celassociates.com to residents in privatized, government-owned and government-leased housing. Residents who have not received a survey should reply to armyhousingsurvey@celassociates.com.

Ugarte said past surveys have helped the company to grow and improve services.

“It was helpful to get that feedback,” he said. “We’ve hired more maintenance technicians and have had a quicker turnaround on work orders.”

In summer 2019, during the CEL survey timeframe, the Army even began joining in on inspections to better understand the residents’ concerns and to see firsthand through the residents’ eyes, Ugarte said.

“It helped out to have our Army partner involved then and still so today,” he said.

And, to encourage participation in the survey, there will be prizes.

“During the time of the survey, there will be drawings for gift cards,” Ugarte said. “The completed surveys are automatically entered into the drawing and a random survey will be pulled.”

Redstone family housing holds events about one to three times a month, Ugarte said. There was a Sweets & Treats snack table at the office (302 Hughes Drive) on Jan. 11. There will be a furry version of the Sweets & Treats on Jan. 14 and there is a Pet of the Month contest Jan. 13-20 on the Facebook page: Redstone Family Housing-Home | Facebook.

“Residents can stop by our office from 2-4 p.m. (Jan. 14) for dog and cat treats and toys,” Ugarte said. “They can use the toys and treats in their Pet of the Month pictures and post them.”

Virtual bingo on Zoom is also planned from 5-7 p.m. Jan. 17. Residents will have a half-hour to sign in. An email was sent Jan. 10 with instructions on downloading the Zoom app and the link.

“I will host the Zoom meeting call,” Ugarte said. “Prizes include gift baskets and coupons” from area stores and restaurants.

“This is our way to give back to the community.”

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